By understanding shoppers' different needs and tailoring your customer service approach accordingly, you can create a more positive and memorable shopping experience for... read more
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so... read more
Cart and checkout abandons are the biggest cause of lost revenue for any ecommerce store.
Depending on your industry and the time period you review, you’ll see an average... read more
Support16 min read
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Jan 02
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Paweł Hałabuda and Natalia Misiukiewicz
Do you know how many consumers would pay a higher price for good customer service?
In fact, studies show that 86% of customers are willing to pay more for a better... read more