Customer success stories

GreenState Credit Union

LiveChat enables GreenState’s chat specialists to make substantially more recommendations and introductions than their phone counterparts, by both the sheer volume of members they serve and through the efficient use of pre-written messages.

Sephora

Since installing LiveChat in March 2021, sales made thanks to online consultations constitute 1.7% of the company’s profits in the digital channel.

Unimart

LiveChat helped in educating and turning first-time ecommerce buyers into frequent ecommerce buyers.

Green Retreats

LiveChat has helped to control the flow of communication into the sales office.

Montway

Montway Auto Transport Customers Choose LiveChat over the Phone.

Benchmark

Closing more sales and retaining customers.

SmugMug

Helping customers in critical issues, and reaching 94% customer satisfaction.

Otel.com

Customers use chat more than the other contact channels.

Lift Kits 4 Less

Lift Kits 4 Less grows sales with LiveChat installed at their Magento store.

AWeber

AWeber reduces the number of phones and emails, and reaches 95% customer satisfaction.

Aceable

Aceable Reaches 97% of Customer Satisfaction Using LiveChat.

Kinguin

Handling big traffic and reaching 97% of Customer Satisfaction.

GTT

50% of customers use LiveChat over the phone and 83% of them are satisfied with the service.

PureVPN

PureVPN increased their sales by 20% and their customer satisfaction hit 94%.

OptinMonster

The average revenue per user for a customer who chats with OptinMonster’s team is 16 times higher.

Edmund Optics®

Customers are happy with LiveChat, which now accounts for almost 50% of all customer interactions.

cPanel

cPanel improves their customer experience and reaches 94% of customer satisfaction.

Europcar

Europcar increases the number of visitors converting into potential customers with LiveChat

University of Windsor

University of Windsor provides smooth communication on their website, keeping 96% of customer satisfaction

Icelolly.com

Icelolly.com increases their revenue thanks to LiveChat

PATLive

PATLive grows their customer base by 48%

Regentsmead

Regentsmead Wins Innovation Award Using LiveChat

Movember

Movember Reaches 97% Customer Satisfaction Over 13,000 Chats with LiveChat

Mr Lender

Mr Lender gets 10% higher customer engagement with LiveChat

Prijsvergelijken.nl

LiveChat helps to take away any customer doubts if they have any.

Credigo

Getting our customers impressions by conducting LiveChat surveys helps us to identify any perceptions that may lead to problems later.

HostAdvice.com

Customers feel that a recommendation arriving from human on chat is much stronger than simple text a user sees on the page.

GetResponse

Improving customer retention by providing a faster cusotmer service experience over LiveChat.

The Chat Shop

Extensive use of LiveChat leads to more sales and 98% customer satisfaction.

Touch Support

Revenue grows by 30% after adding LiveChat as an additional communication channel.

Tele2

Over 100 agents help thousands of customers daily through LiveChat conversations.

Luxury Estates International

First-class LiveChat customer service for high-end customers leads to 30% more sales.

Jerome’s Furniture

A tenfold jump in conversion rates after introducing LiveChat to the company's website.

American Business and Technology University

Clutter-free communication with students and reduced number of returned phone calls.

British Film Institute

More efficient live chat customer service allows for 24/7 support coverage.

Innovations for Learning

In-app live chat customer service allows for swift resolution of technical problems.

ForSaleByOwner

The company grows 100% a year after they started offering live chat on their website.

Grove City College

Simplifying the application process for future studens through online chats.

District 49

Developing strong parent-school relationships through quick live chat support.

Cabins of the Smoky Mountains

Faster response time leads to more sales from over 2000 customer service chats each month.

TripShock

50% more enquiries and two-digit sales growth after shifting customer service to LiveChat.

EasyCompanies

Getting rid of the red tape over chat leads to less calls and friction when dealing with customers.

Pickaweb

Suprising customers with amazing live chat customer service.

Easycredit

Rising the online customer service standards in the loans industry.

AutoAccessoriesGarage.com

Selling car parts through LiveChat leads to 485% more sales.

Wizzcash.com

Offering quick and reliable help to urget customer questions over LiveChat.

Direct365

Using two types of chat invitations to reach specific customers via chat.

Nju Mobile

Fast LiveChat customer service used as a brand-building tool.

Tier1FX

Winning the forex market over with stellar customer service.

Ryland Homes

Improving online engagement with real-time chat with customers.

Logical Position

Logical Positions overtook a competitive market by storm and increased sales by 30% with LiveChat.

Bank of American Fork

Surprising customers with an amazing customer service.

BBB Boston

Delivering better recommendations for customers through LiveChat.

Plasticprinters.com

Saving thousands of dollars on paid leads by generating leads through LiveChat.

Recurly

Adding LiveChat cuts the company's ticket resolution time in half.

Rushcliff

Placing LiveChat in an application to offer direct, instant help for customers.

Scottevest

Customers prefer proactice customer service and real answers from real people.

Media Temple

Phone stops being the most popular form of contact after chat is introrduced.

Central Desktop

Getting rid of ineffective phone and email communication in favor of chat.

HomeExchange

Grasping new opportunities and generating more renatls through live chat.

Fox Rent A Car

Generating more car rentals through swift live chat customer service.

Resume Companion

Support that starts as soon as a visitor enters the website results in 10% better conversion.

Depositphotos

New levels of customer satisfaction as a result of LiveChat.

Lunarpages

15% more sales for web hosting provider after introducing LiveChat.

Roku

Competing with Apple TV by offering instant customer service.