According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as... read more
Mobile devices have become a banking channel for communication.
75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily... read more
People are changing their shopping habits. These changes were trending before 2020, but, with the multitude of challenges retailers have faced this year, many of those... read more