Business Communication Explained - Success by LiveChat®

Support10 min read | Jul 06 | Olga Rogacka

Voice of the Customer: Key to Exceptional Experiences

Understanding the voice of the customer has become vital for businesses seeking to deliver exceptional customer experiences. By actively listening to and acting on... read more

Sell9 min read | Jul 05 | Jacquelyn Dunham

What’s Sales Tech and How Can It Boost Your Team’s Performance?

Sales tech has become an absolute game-changer for companies looking to optimize their performance and closing deals. Think increased efficiency, skyrocketing... read more

Sell8 min read | Jun 07 | Kuba Rogalski

7 Sales Skills That’ll Help Your Team Exceed Its Targets

I asked our sales reps about the skills they consider crucial in their daily work. One of the answers was an outlier, and it only said “Money.” Baffled at first, I... read more

Sell10 min read | May 30 | Kuba Rogalski

6 Stages of the Sales Process and Everything You Need To Know About Them

You feel like there's no reason to complain about your sales reps' results, but deep down, you know they could be closing more deals. The revenue is off the charts one... read more

Support7 min read | May 23 | Olga Rogacka

Tips for Positive Customer Service Team Attitude

Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to... read more

Support10 min read | May 11 | Olga Rogacka

Why Customer Service is Important for Business Success

Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings... read more

Support9 min read | May 05 | Olga Rogacka

What Is a Customer Success Manager? Insights from LiveChat

Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge.... read more

Support11 min read | Apr 19 | Olga Rogacka

The Step-by-Step Guide to Handling Customer Complaints

Customer complaints are like alarm clocks for businesses - they're annoying and disruptive, but if you hit the snooze button, you'll be in big trouble. To maintain... read more

Grow10 min read | Apr 17 | Jacquelyn Dunham

The Ultimate Guide to Customer Satisfaction: How to Measure, Improve, and Maintain High Levels

Think about how you would feel if you stepped into your local gym and the personal trainer greeted you by name with an enthusiastic and friendly smile. You have a short... read more

Support19 min read | Apr 05 | Jacquelyn Dunham

How to Write a Customer Service Email

Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do... read more

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