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Read customer service, sales, and marketing stories on the LiveChat® blog.

Recent articles

Support0 min read | Mar 29 | Kaia Madalinska

Add LiveChat To Your WordPress Website In Under 4 Minutes [tutorial]

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Support0 min read | Mar 29 | Kaia Madalinska

LiveChat App Installation for Windows, macOS, iOS, and Android

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Support0 min read | Mar 29 | Kaia Madalinska

Customer Service Skills that you NEED to have

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Support0 min read | Mar 29 | Kaia Madalinska

SMS Communication in Customer Service: Benefits & Insights

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Support0 min read | Mar 29 | Kaia Madalinska

5 Common Customer Service Problems and How to Resolve Them?

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Support0 min read | Mar 29 | Marcos Bravo

How to Build and Manage a Remote Customer Service Team

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Support14 min read | Mar 21 | Olga Rogacka

How to Set Better Customer Service Goals for Your Support Team

Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are... read more

Grow21 min read | Mar 19 | Aleksandra Tadrzak

Is AI Customer Support Software the Future of Customer Service?

Providing an exceptional customer experience is critical for companies to succeed in the current business landscape. And keeping clients is more financially advantageous... read more

Sell11 min read | Mar 15 | Wojciech Pollok

Average Order Value (AOV): Definition, Formula, and Six Ways to Grow It

Ever feel like you're playing a game of tug-of-war with your profit margins? You're not alone. Challenges like low transaction values, skyrocketing customer acquisition... read more

Support9 min read | Mar 15 | Justyna Polaczyk

4 Steps to Effective Customer Service Problem Solving with Examples

Recently, I’ve read an interesting customer service story. An American Express customer has made a decimal mistake while making a payment and paid thousands of dollar... read more

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