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Recent articles

Support15 min read | May 08 | Aleksandra Tadrzak
How to Measure Customer Service and Improve Your Customers’ Experience
Every time your business gains a new customer, there are two possible outcomes. Either you deliver on your promises, satisfying them and creating a repeat or loyal... read more

GrowSell10 min read | May 06 | Tomasz Ziętek
Customer Self-Service: Tips, Benefits, and the Future of Customer Service
Happy customers are the core of any successful business. However, many companies are facing challenges in customer support, as customers expect quick and high-quality... read more

Support32 min read | May 05 | Jacob Firuta
How to Answer 40+ Customer Service Interview Questions
So, you’re getting ready for a customer service interview. If you’re nervous, that’s normal! By preparing for your interview, you’re giving yourself the best... read more

Sell13 min read | Apr 30 | Jacquelyn Dunham
How to Make the Most of Your Ecommerce Conversion Funnel
Ever wondered how ecommerce businesses turn curious website visitors into loyal customers? That's where the ecommerce conversion funnel steps in. Picture it as your... read more

Grow15 min read | Apr 24 | d.gawel
Customer Care Explained: Definitions, Benefits, Challenges, and More
In the digital transformation era, live chat service emerges as a crucial tool when exceptional customer care is key to business success. By incorporating live chat, you... read more

Sell11 min read | Apr 18 | Jacquelyn Dunham
A Comprehensive Guide to Ecommerce Automation
With time of the essence and customer expectations higher than ever, ecommerce automation has emerged as a game-changer for businesses of all sizes. Whether you're a... read more

Support16 min read | Apr 17 | Wojciech Pollok
Mastering Ecommerce Customer Service: A Comprehensive Guide
Whether you're a seasoned industry professional or a newcomer, managing a successful ecommerce customer service can be… horrifying. Why? The sheer volume of customer... read more

Connect8 min read | Apr 13 | Justyna Polaczyk
How to Handle Negative Comments on Social Media Like a Pro
If you’ve read my latest post about lion customer taming, you may think: OK, I’ve seen a post about dealing with customer complaints, but there was nothing about dealing... read more

Support11 min read | Apr 04 | Tomasz Ziętek
How to Boost Conversions with Live Chat for Attorneys
Ever find work hours disappear with admin tasks? Notice your website attracting clicks that never grow into leads? Yes, you studied for years to become an attorney, but... read more
