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Recent articles

Support19 min read | May 21 | Aleksandra Tadrzak

Everything You Need to Know about Using Customer Engagement Platforms

Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term,... read more

Support14 min read | May 21 | Paweł Hałabuda

Customer Service Department: Team Structure and Responsibilities

Every business wants to provide great customer service, but not all customers have a great experience.  A well-structured customer service department is crucial for... read more

Support16 min read | May 20 | Paweł Hałabuda

13 Common Customer Service Problems and How to Solve Them

Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of... read more

Support13 min read | May 17 | Olga Rogacka

Great Customer Service Quotes and What You Can Learn From Them

Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something... read more

Sell11 min read | May 16 | Jacquelyn Dunham

How to Drive Conversions and Build Loyalty with Ecommerce Personalization

Imagine this: you visit an online store, and instead of being greeted by a generic homepage, you're welcomed by a curated selection of products tailored precisely to your... read more

Support18 min read | May 16 | Paweł Hałabuda

Collect Customer Feedback with These Strategies: Enhancing Business Insights

Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands,... read more

Support15 min read | May 15 | Paweł Hałabuda

What is Customer Engagement? Definition and Strategies

Customer engagement has emerged as an ideal factor for companies that foster enduring relationships with their clients. While the traditional focus leaned towards... read more

Support13 min read | May 14 | Paweł Hałabuda

How to Deal with Rude Customer: Effective Strategies for Professional Calmness

Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations... read more

Sell10 min read | May 13 | Olga Rogacka

What is Connective Ecommerce? Best Strategies and Benefits

You may be hesitant to set up an online store because of the upfront investments. Costs are usually involved, from hiring web developers to building your website to... read more

Grow19 min read | May 13 | m.maslon

21 Customer Success KPIs You Can Follow

In the business world, numbers speak volumes, especially regarding key performance indicators (KPIs). They are a roadmap for your business's success, helping you measure... read more

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