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Recent articles
Support19 min read | May 21 | Aleksandra Tadrzak
Everything You Need to Know about Using Customer Engagement Platforms
Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term,... read more
Support14 min read | May 21 | Paweł Hałabuda
Customer Service Department: Team Structure and Responsibilities
Every business wants to provide great customer service, but not all customers have a great experience. A well-structured customer service department is crucial for... read more
Support16 min read | May 20 | Paweł Hałabuda
13 Common Customer Service Problems and How to Solve Them
Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of... read more
Support13 min read | May 17 | Olga Rogacka
Great Customer Service Quotes and What You Can Learn From Them
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something... read more
Sell11 min read | May 16 | Jacquelyn Dunham
How to Drive Conversions and Build Loyalty with Ecommerce Personalization
Imagine this: you visit an online store, and instead of being greeted by a generic homepage, you're welcomed by a curated selection of products tailored precisely to your... read more
Support18 min read | May 16 | Paweł Hałabuda
Collect Customer Feedback with These Strategies: Enhancing Business Insights
Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands,... read more
Support15 min read | May 15 | Paweł Hałabuda
What is Customer Engagement? Definition and Strategies
Customer engagement has emerged as an ideal factor for companies that foster enduring relationships with their clients. While the traditional focus leaned towards... read more
Support13 min read | May 14 | Paweł Hałabuda
How to Deal with Rude Customer: Effective Strategies for Professional Calmness
Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations... read more
Sell10 min read | May 13 | Olga Rogacka
What is Connective Ecommerce? Best Strategies and Benefits
You may be hesitant to set up an online store because of the upfront investments. Costs are usually involved, from hiring web developers to building your website to... read more
Grow19 min read | May 13 | m.maslon
21 Customer Success KPIs You Can Follow
In the business world, numbers speak volumes, especially regarding key performance indicators (KPIs). They are a roadmap for your business's success, helping you measure... read more