Media Coverage

Live chat is useful for providing real-time answers and customer service. It can help you better understand the motives behind each shopper’s visit to your site.

Wroclaw has Poland’s largest concentration of internet-based firms, with companies such as livechatinc.com, a chat system for customer service that has just gone public.

Recently, chat solution provider, LiveChat, analyzed proactive chat greeting effectiveness using data from 810 companies. The sample data that LiveChat used included more than 32 million chat greetings — attempts to initiate a greeting with an online visitor — and some 2.4 million actual chat sessions collected over a six month period.

Chat benefits non-profit organizations in a similar way to how it helps classic businesses. Firstly, the chat can be used to replace phone or email communication with real-time conversations and instant answers directly on the website.

Poland’s LiveChat Software, which hopes to become the world’s leading contractor for corporate customer service chatrooms, will reward investors who sign up for its IPO this month by paying out all its profits as dividends, its CEO said.

LiveChat gives businesses the opportunity to chat with website visitors anytime, and anywhere. In an interview with CMO, 
Szymon Klimczak (appropriately conducted via LiveChat), Klimczak shared, “It’s extremely easy to implement into your website—it’s a matter of a quick copy/paste of our java script code into your website HTML code.”

Founded in 2002, LiveChat provides real-time chat software that facilitates immediate and simple communication between businesses and their online visitors, helping boost customer satisfaction and sales. LiveChat has experienced exponential growth and that growth hasn’t been the result of time or luck but from intentional experimentation and optimization.

Provide personalized support by adding a live chat application onto your site. LiveChat lets you do this easily by showing you specific information about the visitor that you’re chatting with, such as his location and the page that he’s currently on. It also lets users log on via Facebook, providing more insights. You can also add LiveChat to your Facebook Page.

Real-time live chat software tool, LiveChat, which provides sales and support for eCommerce sites has updated its flagship product. This update is centered around a design change that helps with seamless chat adoption, as well increased speed and workflow for customer service representatives.

ModCloth also encourages highly interactive customer engagement on its own site using live chat as guided help for its FAQ pages. Thanks to software from LiveChat, site visitors can make an appointment with one of the company’s “Modstylists,” who offer personalized style tips and product recommendations. The company has about 8,000 to 10,000 chat sessions per month, according to Mariusz Cieply, CEO of LiveChat.