Media Coverage

Can you tie yourself into other things that your consumers do or use? As explained by LiveChat: “You can design products that are triggered by the environment, and create new triggers by linking your products and ideas to prevalent cues within that environment”. If people remember you, they’ll continue to talk about you. Sounds like a great way to start a successful referral program.

For Jerome’s Furniture, live chat played a huge role in converting their online customers. Their conversion rate increased tenfold, and their conversion rate among customers who used live chat was 1000% higher than those who didn’t.

One such e-commerce only store, the design-oriented office supply brand Poppin, has had a lot of success with its LiveChat feature using in-house representatives to help customers shopping on its website.

Most companies don’t start measuring NPS as a marketing initiative, but that’s not the case with LiveChat. LiveChat is a fast-growing customer success software with offices based in both the US and Poland whose name aptly describes exactly what the company does – provides a tool for chatting with customers in real-time (or live) while they are on your site.

The bottom line is that anticipating a need when it comes to your customer relationships based on their behaviors pays dividends later. There are multiple great tools out there which can help initiate this conversation, two of which are LiveChat and BoldChat and both with customizable audience interactions.

Without further delay, here are more than 100 marketing tools you need to know about to help fuel your company’s marketing success. You can use these tools to gain more insights about your target audience, existing customers, website, and marketing investments.

LiveChat’s help desk software is another easy Chrome app or extension to add to your browser. This platform’s value is in its ease of use for real-time communication between website visitors and customer service agents. Drop some JavaScript code onto your website, install the Chrome add-ons, and start chatting with customers using that pop-up window a user sees at the bottom of the page when they enter a website.

Just how many user experience (UX) tools are out there was revealed by a trawl through 10 online lists published in recent years. We counted well over 300 offerings of various descriptions, covering areas such as wireframing & prototyping, user research & testing, information organisation, analytics & metrics, and more.

Can’t afford a team of customer service reps available 24/7 for phone support? Opt for online support instead. Companies like LiveChat offer reliable online support, with a dedicated customer service rep to answer questions no matter what the hour of the day or night – or the time zones customers are located in.

“We’ve been using LiveChat on many client projects and absolutely love it. It conquers a few key areas with one app — instant sales insights to know what a prospect is most interested in, real-time feedback on what’s confusing with your current site and an easy-to-use messaging system to contact you for support requests if you’re offline.” — Patrick Conley, Automation Heroes.