Marketing Social & Community All Products
Remote in Poland Full-time
LiveChat is a fully remote SaaS product company. Our suite of products (seven by now) improves customer care and the online sales of over 34,000+ companies from 150 countries worldwide.
We're looking for a Senior Social Media Specialist to join our growing Social Media and Community Team. We're responsible for skyrocketing our products' social media presence for HelpDesk, ChatBot, LiveChat, and more, and we need you on board!
You’ll work closely with our Product Marketing Managers and the Creative Team to plan and execute social media campaigns that will support our products and engage our followers.
The perfect candidate has a lot of experience in creating and promoting content for the major social media channels that translates into expanding the follower base and the engagement rate. The individual we seek will also have a deep understanding of the impact of social media on businesses and a desire to analyze the results and grasp the gathered metrics.
Developing the social media profiles of our products. Keep in mind that we focus mostly on organic campaigns.
Engaging customers to share their experience in our Community.
Monitoring the media.
Analyzing and interpreting data (i.e., Google Analytics, internal dashboards) to find meaningful signals for growing website traffic.
Creating promo campaigns on Product Hunt, Hacker News, etc.
Creating social media content in cooperation with our Creative Team’s designers, web developers, video crew, and motion designer.
Experience in running successful, engaging communication and growing a network of fans/followers through Facebook, Twitter, LinkedIn, Instagram, YouTube, and/or other social media platforms.
C1 level of English.
Great communication and writing skills.
The ability to create, manage, and execute the social media plan and editorial calendar while keeping in mind the impact of your work on our business.
A natural passion for social media and the need for inspiring online communication and the sharing of knowledge and resources with customers, influencers, and the broader community.
The ability to be creative, accurate, self-disciplined, and resourceful.
A desire for tracking, measuring, and analyzing the efficiency of the content and campaign performance.
Benefits
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.