Sales & Account Management
All Products
Remote in USA Full-time
Work across our growing sales org and partner with our team to lead the technical aspects of the sales process.
To achieve this, you’ll need to forge dynamic relationships across the organization and work closely with both leadership and sales reps. You must be able to thrive in an innovative, fast-paced environment, and roll up your sleeves to get the job done in an organized and strategic-focused manner.
Ideally, you are a professional that clients have come to respect and trust due to your ability to communicate and articulate complex ideas in a simple way, as well as listen to various perspectives and prescribe the best course of action. You will help develop POCs, walk customers through technical discussions and help with questionnaires/RFPs.
You will focus on ensuring successful sales processes by developing and running customized product demonstrations and proofs of concepts/value;
Develop subject matter expertise in LiveChat, Inc.’s products, becoming a highly sought-out resource for Sales and Customers, particularly in strategic engagements;
Manage and prioritize your workload in a cross-functional environment with competing demands, balancing internal and external needs. You will execute on multiple projects, track relevant KPIs, and meet well-defined objectives and timelines;
Spend your time between customer engagements, internal team meetings, and individualized project work;
Create proposal responses from RFPs/RFQs that are well received and result in LiveChat being invited to future stages;
Develop a library of best responses to be used for Request for Proposals (RFPs, RFIs, etc.) or security reviews;
Assist in documentation efforts around LiveChat, Inc.’s product offerings, internal knowledge base, and training resources;
You will establish yourself as a customer advocate by sharing customer pain points, feedback, and opportunities with our Product, Engineering, Implementation, Customer Success, and Marketing teams.
2+ years relevant experience in a pre-sales/sales engineering, technical account management, implementation or customer-facing technical role (ideally in B2B SaaS);
Have experience coding/scripting in a variety of programming languages like Javascript / Ruby / Python;
Ideally, you are comfortable explaining technical concepts like APIs, webhooks, OAuth, and cookie compliance to those who may not fully understand these concepts;
Comfortable and confident in delivering technical presentations/demos to either external customers or internal teams;
Able to think creatively about a wide variety of challenges. You’re going to find new things every day;
Overcoming technical and security roadblocks should be no problem;
Experience assisting with requests for proposals/information and have partnered with sales reps on document reviews;
Comfortable communicating highly technical concepts to a variety of audiences, from software engineers to executive-level decision-makers;
Passion for learning and development, as well as helping others get better;
Highly organized, with the ability to work effectively and collaboratively in a team environment;
Intermediate-level knowledge of a broad range of web technologies and concepts, including as many of the following as possible: jQuery, Node.js, REST APIs, App Development, CMS platforms, eCommerce platforms, Personalization and/or A/B testing platforms, tag management, Product Recommendations, Email Marketing.
Benefits
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
