Design
Product Design
LiveChat
Remote in Poland Full-time
Help us change the LiveChat apps, based on a deep understanding of our customers’ needs and out-of-the-box thinking. Our goal is to address the modern world challenges that get in the way of our customers’ success. As a User-Centered Team we believe that the close collaboration environment that we create, constant working on customers’ feedback, and focusing on the data we collect may benefit in great results on the LiveChat product users side. For sure, you won’t get bored with us!
Work as a member of the Product Team, collaborating closely with Developers, Testers, and the Product Manager;
Help the Product Manager in the Product Discovery process;
Design user flows, experiments, monetization ideas, and ways to retain customers;
Identify areas that require UX/UI improvements; actively collect feedback about UX/UI from our customers and stakeholders;
Collaborate with UX researchers on user testing; create prototypes; give advice on tests scenarios;
Actively collaborate in component creation and other Design System improvements;
Have regular Design Review sessions with other Product Designers;
Design-wise, you will take the ownership of the things we develop;
Believe in and advocate for cross-product consistency of UX/UI.
A team player: you work together with a team leveraging available resources instead of single-playing the execution;
Well organized: you know how to set the priorities right and manage complex projects without assistance;
Data-oriented: you seek proof in data, customer feedback, user tests, and in metrics instead of blindly following your intuition;
Detail-oriented: you understand that great products are easy to use, have very few bugs, and are consistent across all sections and interfaces.
At least 5 years of experience in product design;
Excellent experience with: Figma, MacOS, Jira;
Ability to present projects and ideas skillfully and confidently;
Understanding of software development process;
Practical knowledge of the SaaS business model;
Great command of the English language.
Benefits
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
