People
All Products
Remote in Europe Full-time
At LiveChat, we want to create a world where people and businesses communicate without barriers and can fully express themselves. The People Team is on a mission of supporting all LiveChatters to make this dream come true!
Our business philosophy is strongly rooted in the way we operate. These values are shared by our whole team. In them, we look for purpose, motivation, and encouragement. It will be quite an important part of your job, so take a good look at them!
“Fight for every inch” mindset. We are still in the startup model. We prefer thinking over spending money.
Keep it simple. Don’t overcomplicate things, and focus on what really matters: high-quality results. Prioritize working smart with quick iterations.
Teamwork. Your work adds more value and leads to better results when combined with someone else’s work. Share your knowledge, and help one another.
Take ownership. Focus on releasing on time and delivering value to customers. Take ownership of your responsibilities. Avoid distractions.
Tell it how it is. Be direct and honest. Share your doubts openly. We only improve as a team with honest feedback.
Be creative. Use your imagination to transcend traditional ideas, rules, patterns, forms, methods, and interpretations. Create a new status quo.
Learn from mistakes. Experiment. Only then can we evolve into a stronger company. At the same time, pay attention to your errors and share them with others.
You may learn more about our vision and mission from LiveChat’s Constitution.
We’re looking for a Learning & Development Partner who will make LiveChat an (even more!) exciting place to work.
Your goal is to build and maintain a learning culture at LiveChat. You will empower our team to reach their full potential by continuously growing their skills and creating sustainable and structured development options.
You’ll also have an opportunity to implement new initiatives based on your idea with support from our CPO Aga, People Partners Team Lead Kamila, Recruitment Team Lead Aneta, and the whole People Team.
Assessing training and development needs through surveys/ interviews/focus groups and communication with managers.
Creating, organizing, planning, and presenting various onboarding, orientation, and skills training forms for employees.
Developing unique training programs to fulfill individuals’ specific needs to maintain or improve their craft and soft skills.
Creating training procedures, manuals, guides, and course materials.
Presenting training and development programs using various forms and formats, including group discussion, lectures, simulations, and videos.
Maintaining records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Assessing training materials prepared by instructors.
Evaluating program effectiveness through assessments, surveys, and feedback
Maintaining knowledge of the latest trends in training and development.
Preparing and implementing training budget; maintains records and reports of expenses.
Performing other related duties as required.
We are looking for a people enthusiast who will stand behind each employee’s success.
You might be a good fit for this role if you:
Believe in the same core values and demonstrate them in your daily work.
Have experience in building a learning culture in a growing organization (A product or SaaS company would be a big asset).
Know and implement L&D trends and modern tools.
Use your coaching competencies in practice and have a coach/mentor certificate.
Have excellent verbal and written communication skills.
Present ideas and plans in an accessible, thoughtful, and structured way.
Are adept with a variety of multimedia training platforms and methods.
Know how to evaluate and research training options and alternatives.
Can design and implement effective training and development plans.
Can speak, write, and think in English and Polish.
Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!
Benefits
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
