People
All Products
Remote in Poland Full-time
At LiveChat, we want to create a world where people and businesses communicate without any barriers and can fully express themselves. The People Team is on a mission of supporting all LiveChatters to make this dream come true!
Our business philosophy is strongly rooted in the way we operate. These values are shared by our whole team. In them, we look for purpose, motivation, and encouragement.
“Fight for every inch” mindset. We are still in startup mode! We prefer thinking over spending money.
Keep it simple. Don’t overcomplicate things, and focus on what really matters: high-quality results. Prioritize working smart with quick iterations.
Teamwork. Your work adds more value and leads to better results when combined with someone else’s work. Share your knowledge, and help one another.
Take ownership. Focus on releasing on time and delivering value to customers. Take ownership of your responsibilities. Avoid distractions.
Tell it how it is. Be direct and honest. Share your doubts openly. We only improve as a team with honest feedback.
Be creative. Use your imagination to transcend traditional ideas, rules, patterns, forms, methods, and interpretations. Create a new status quo.
Learn from mistakes. Experiment. Only then can we evolve into a stronger company. At the same time, pay attention to your errors and share them with others.
You may learn more about our vision and mission from LiveChat’s Constitution.
We’re looking for an HR Analyst who will make LiveChat an (even more!) exciting place to work! Imagine that you know the answers to all people-related questions: How many new hires will become our highest performers? How to increase work satisfaction? What makes your employees tick? These insights are input for our strategic decisions and help us to test the effectiveness of HR processes and innovations. It’s not just reporting, your goal is to turn data into information and information into actions that change our day-to-day work.
You’ll also have a huge opportunity to implement new initiatives based on your idea with support from our CPO Aga, HR Team Lead Kamila, Recruitment Team Lead Aneta, and the whole People Team.
You might be a good fit for this role if you have:
At least two years of work experience as an HR Analyst or similar role;
Excellent analytical skills confirmed by experience and completed projects;
Familiarity with HR operations including HR metrics, hiring, or compensation & benefits;
Good research abilities;
Ability to create detailed spreadsheets, charts, and presentations;
Experience using HRIS system;
Ability to identifying trends, drawing useful conclusions, and recommending solutions;
Good knowledge of research tools, e.g. SurveyMonkey, or similar;
Knowledge of tools such as Tableau, Google Analytics, Jira.
Identifying HR indicators that we should collect and which will help us actively support the business;
Gathering, reporting, and analyzing key HR and recruitment metrics;
Supporting recruitment, performance management, and learning & development processes with deriving actionable insights;
Map out salary ranges for our open positions;
Collecting and analyzing internal surveys (e.g., Satisfaction Survey, Post-Trial Survey, Hiring Manager Satisfaction) and external surveys (e.g., Candidate Experience Survey);
Building a data-driven culture in the People Team, which translates into visible business benefits/optimization/advantages;
Assess results from our employee performance reviews;
Analyze/monitor the employee lifecycle – predict trends and make recommendations. Propose action which will keep employees engaged and satisfied.
Benefits
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
