Sales & Account Management
All Products
Remote in USA Full-time
We’re looking for an experienced Growth Account Executive with a true knack for SaaS sales to join our scaling sales team as we move deeper into both the mid-market and enterprise markets.
In this role, you will extend yourself as a resource and asset to our existing base of 34,000+ customers helping them to identify further product value and additional usage/product opportunities. Your focus will be to research existing customers, create value-based outreach strategies, and identify the highest ROI opportunities to exceed your monthly and quarterly targets. You will work directly with customers to understand their goals, pains & challenges, demo new products they may not have seen before, and sell the LiveChat value proposition to help customers exceed their business goals.
This is a terrific opportunity to accelerate your sales career with a high-growth SaaS company which is expanding globally and has untapped potential.
Have 2+ years in an inside sales role at a B2B SaaS company;
Outbound sales and prospecting experience required
Have a founder’s mentality and are comfortable with “being the first”;
Are not afraid to own a number, create your process and adapt quickly to change;
Have impeccable customer skills, as well as a strong sense of empathy and integrity;
Put prospects and customers first – you’re 100% customer-focused and highly responsive;
Can articulate both a compelling vision and business value to prospects, not resorting to features;
Know what EQ is and it’s something you’ve been actively improving;
Can lead by example and most importantly lead yourself – you have practiced being “your own CEO” to successfully exceed targets;
Have used a CRM system to facilitate pipeline, forecasting and grow your own wallet;
Are not scared of taking risks and being an entrepreneur;
Are excited by the prospect of building a patch of business to hit monthly, quarterly and annual targets;
Have a proven track record of success both professionally and personally.
Qualify, up-sell and cross-sell existing customers;
Increase LiveChat’s customer satisfaction with focus and precision;
Manage multiple opportunities through the entire sales cycle (identification – close);
Work cross-functionally with our BDR, New Business, Account Management, and Sales Engineering teams to optimize your sales process and customer satisfaction
Deliver actionable insights and strategic recommendations to the Customer Success, Support, and Product/Engineering teams
Help companies improve their sales, marketing, support, and overall business outcomes;
Be a part of a unicorn that’s quickly scaling.
Past experience with selling chat, customer success, sales enablement tools, marketing automation and/or CRM type tools;
Experience in a product-led organization;
Experience using (and yes… entering data into) Salesforce.com.
Benefits
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
