Marketing
Content & Video
LiveChat
Remote in Poland Full-time
LiveChat is a fully remote SaaS product company. We’re on a mission to remove barriers in communication, and our suite of products (four by now!) improves customer care and online sales for over 34,000+ companies from 150 countries worldwide.
Success by LiveChat is our way of sharing what we know about online communication, customer service, and digital marketing. We share the knowledge and experience based on our own journey of building a global brand with more than 33,000 business customers across the globe. We want to form long-lasting relationships with our readers by always going the extra mile – filtering out the noise and focusing on what really works.
We’re looking for a business-oriented Editor in Chief who will grow and lead an in-house team of passionate writers and video hosts. The Editor in Chief will also set the strategic direction that aligns with the company business objectives and drive the creation of compelling content that further elevates our brand as a thought leader.
Lead the development and growth of Success by LiveChat, including our YouTube channel;
Work with writers and video hosts to create engaging, intent-driven content;
Build a community around the platform in cooperation with the Social Media team;
Optimize and manage the editorial calendar, publishing workflow, and editorial guidelines;
Mine all the available data sources to ensure we touch on topics people are interested in;
Improve the front end and back end of the platform in cooperation with designers and web developers;
Work with data to determine the highest-performing content, and regularly implement key learnings to deliver more value to the reader;
Attract external contributors and partnerships;
Collaborate with other teams across the company to create branded content that shares our story and builds interest in our products;
Own the definition of key metrics, and develop reporting that creates a full understanding of our competitive performance;
Inspire and lead the team.
5+ years of relevant content marketing experience at B2B companies or media outlets;
A collaborative mindset and track record of managing cross-functional teams to drive strong results;
High-level thinking with strategic content planning skills, and an ability to create and deliver on a long-term vision;
Deep knowledge about content marketing;
A demonstrated ability to generate high-quality, click-worthy editorial content that drives traffic;
An ability to work under deadlines, overseeing editorial standards, publishing process flows, and quality control;
Familiarity with web content management systems (CMS);
Solid knowledge about SEO, web analytics, and social media;
Experience with creating compelling thought-leadership content;
An ability to collaborate with cross-functional teams, including marketers, creatives, writers, developers, and product managers;
A growth-hacking attitude and hands-on approach;
Experience with editorial style guides, including AP Style;
High energy, confidence, creativity, and strong leadership skills that allow you to inspire and lead the team;
An understanding of the SaaS business model and the most important SaaS metrics.
Benefits
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Get a new laptop and any other equipment that you’ll need to excel at your job.
We automatically adjust your salary to any changes in obligatory government fees.
Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Invest in your well-being with a sports membership card.
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.
Each team has a recurring integration budget to spend on team-building activities. You'll also get a similar personal budget.
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
